Business, Change, Management

Business Process Re-engineering

Business Process Re-engineering
Re-think:
Examine how the current organization of work and jobs affects customer satisfaction and service.
Re-design:
Analyze how jobs are put together, the workflow, and how results are achieved; then re-design the process as necessary.
Re-tool: Look at new technologies (equipment, computers, software, etc.) as opportunities to improve productivity, service quality, and customer satisfaction.

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